Feature 01 / 04
One queue
every channel filters by status, priority, project, or SLA
Solution
Five channels, one triage view
Stop juggling tabs. Every email, widget message, chat, portal post, and API submission lands as a tracked ticket in the same inbox — with SLA timers, smart routing, and a single shared keyboard shortcut for everything.
Outcomes
What a single inbox actually changes
Teams that consolidate intake into Helpdash report shorter handoffs, fewer dropped threads, and a median first-response cut by a third in the first month.
Feature 02 / 04
Pause-on-customer-reply SLAs reflect agent work, not handover time
Feature 03 / 04
Macros and KB snippets in-thread keep replies on-brand and on-script
Feature 04 / 04
Internal notes and @mentions stay invisible to the customer forever
Inside the inbox
Built for triage, not browsing
Feature 01 / 03
Unified view
Filter by channel, project, tag, plan, or SLA state. Save the view, share it with your team, pin it as a row.
Feature 02 / 03
Keyboard-first
Assign, reply, snooze, tag, or escalate without leaving the keyboard. Same shortcuts on every channel.
Feature 03 / 03
Workload-aware routing
Round-robin, load-balanced, or rules-based. Tickets land where there's capacity, not where there's a vacancy.
FAQ
Frequently asked questions
Can I bring an existing helpdesk's history with me?
Yes. Helpdash ships a CSV importer and a Zendesk migration script that preserves ticket IDs, threading, attachments, and CSAT scores. Most migrations finish in a weekend.
Do you support inbound email aliases?
As many as you'd like, per workspace. Forward any address — we parse threading, attachments, signatures, and DMARC alignment. SPF/DKIM signing is one-click for your custom domain.
What happens when an SLA breaches?
You can configure warnings at 50%, 75%, and 90% of the deadline. Breach itself triggers a notification, an audit-log entry, and (optionally) an automation rule — reassignment, escalation, or webhook.
Stand up your inbox in under an hour
Free plan includes email + web widget intake. Pro unlocks every channel and the routing engine.