Feature 01 / 04
Jira Cloud
Bidirectional sync, status/priority/assignee mapping, comment mirroring. Configurable per workspace.
Integrations
Connect Helpdash to the rest of your stack
Bidirectional Jira sync, SAML SSO, LDAP, Telegram, webhooks, and a REST API documented to OpenAPI 3.1. Configure per workspace so each tenant sees only its own connections.
Issue trackers
Engineering and support stay in sync
Open issues from tickets, mirror state, post comments both ways. Pick which fields sync per workspace.
Feature 02 / 04
Jira Data Center
Same sync surface, runs against on-prem and air-gapped Jira behind your VPN.
Feature 03 / 04
GitHub Issues
Open an issue from a ticket, link a PR, mirror state. Branch-name suggestions inline.
Feature 04 / 04
Linear
Create and link Linear issues with project & cycle mapping. Beta — request access.
Jira ↔ Helpdash
Bidirectional sync — for Cloud and Data Center
Feature 01 / 04
Status, priority, assignee, and custom-field mapping
Feature 02 / 04
Bidirectional comment sync with author preservation
Feature 03 / 04
Works against Jira Cloud, Data Center 9.x, and Server (LTS)
Feature 04 / 04
Webhook retries with exponential backoff and DLQ
Identity & directory
Plug into the identity system you already run
Feature 01 / 04
Google SSO
OAuth login with domain restrictions and automatic role mapping by Google Group.
Feature 02 / 04
Microsoft / Azure
SAML 2.0 + OIDC with Entra ID. Group claims map to Helpdash roles.
Feature 03 / 04
Okta · OneLogin
SAML 2.0 with SCIM provisioning on Enterprise. Custom claim mapping.
Feature 04 / 04
LDAP / AD
Bind a workspace to a directory; sync users hourly or on login. Group → role mapping.
Channels & events
Open ingest, open API, open webhooks
Feature 01 / 04
Email-to-ticket
Forward an alias and we parse threading, attachments, signatures, and DMARC alignment.
Feature 02 / 04
Telegram bot
Connect a bot token; messages land as tickets routed by chat ID or group.
Feature 03 / 04
Call-center API
Open ingest endpoint for SMS gateways, telephony, custom IVR, or in-app intake.
Feature 04 / 04
Webhooks · REST
HMAC-signed webhooks on every event. Full REST API with a published Postman collection.
Ship your first integration in an afternoon
Every Helpdash event is exposed over a signed webhook and a documented REST endpoint. Start with our sandbox workspace.