Feature 01 / 04
Use case
One Helpdash, every client's brand
Onboard a client, spin up their workspace, hand over a branded portal on their subdomain — all before the kick-off call ends. Your team works from a single console; your clients see only their logo, their colours, their language.
Outcomes
Why agencies replace per-seat helpdesks with Helpdash
One agency owner migrated eleven client desks off Zendesk in a single weekend. Per-workspace pricing — not per-seat — paid for the year before quarter close.
Feature 02 / 04
Your agents stay in one console; clients stay in their own branded world
Feature 03 / 04
Bill the agency, not the client — one invoice, per-workspace breakdown for clean charge-back
Feature 04 / 04
Roll-up dashboards for your account leads
SLA, CSAT, and volume across every brand you manage
Built for the agency model
White-label that doesn't need a sales call
Feature 01 / 03
Brand-by-workspace
Logo, palette, fonts, and From-address per workspace. Switching brands feels like switching apps to the customer.
Feature 02 / 03
Per-client agents
Add an agent once, scope them to the workspaces they staff. An agent juggling six brands never accidentally replies from the wrong one.
Feature 03 / 03
Roll-up reporting
Aggregate SLA, CSAT, and volume across every client workspace. Pivot by client, plan, channel, or tag — the view your agency's leadership actually wants.
FAQ
Frequently asked questions
How fast can I onboard a new client desk?
Most agencies have a new client live the same day: pick a subdomain, drop in a logo, set From-address, invite agents. The branded portal is up before the client signs off on the kick-off deck.
What if a client wants to take their desk with them?
Every workspace exports cleanly with one click: tickets, articles, attachments, audit log, customer records. Hand the archive over, no awkward conversation, no engineering tickets. It keeps the agency relationship healthy.
Can I bill the agency instead of the client?
Yes. Agencies centralise billing under one invoice and contract. We split usage per workspace on the same invoice so you can charge clients back at the margin you set — no per-seat reconciliation.
Migrate every client desk in a weekend
We've helped 30+ agencies move off per-seat tools. Talk to sales for migration support — most portfolios are live inside two weeks.