Feature 01 / 04
Use case
Support that ships at the pace of your product
Spin up a workspace per product line. Add agents without a seat surcharge. Connect your custom domain, drop in the widget, and you're ready to take tickets before the launch tweet goes out.
Outcomes
What growing SaaS teams trade up for
We built Helpdash because per-seat helpdesks made hiring a budget line item. Pricing per workspace removes the penalty for scaling your team.
Feature 02 / 04
Per-workspace branding for every product or pricing tier
Feature 03 / 04
Chat widget + KB out of the box, no third-party SDK to glue
Feature 04 / 04
Bidirectional Jira sync so engineering and support stay in lockstep
Built for the SaaS workflow
From beta waitlist to GA, on one workspace
Feature 01 / 03
Launch-day ready
Set up SLAs, intake, and routing in a single afternoon. We've timed it — most teams ship in under three hours.
Feature 02 / 03
Embedded in your app
Boot the chat widget with a signed identity token so the customer record matches automatically. No anonymous tickets on the dashboard.
Feature 03 / 03
Status-page-aware
Subscribe to Statuspage, Atlassian, or a webhook. When an incident is open, your widget can show a banner instead of a blank form.
FAQ
Frequently asked questions
Can I run a free tier on the Free plan and Pro on Pro?
Yes — separate workspaces, separate SLA policies, separate audit logs. The same Helpdash login switches between them with no friction.
Do you integrate with our usage-based billing?
Stripe is the path most SaaS teams take: webhook from Stripe → automation rule → ticket tag. Custom integrations land via the REST API.
What about on-call rotations?
Helpdash routing can hand off to PagerDuty, Opsgenie, or a webhook on breach. The escalation timeline lives in the ticket; the audit-log entry survives the page.
Ship a support desk before your next release
Free for solo founders and pilot teams. Pro unlocks SLAs, automation, and the chat widget on your domain.