.tc-p[data-astro-cid-6npjxrqr]{max-width:52rem}.tc-head[data-astro-cid-6npjxrqr]{gap:.55rem}.tc-id[data-astro-cid-6npjxrqr]{display:inline-flex;align-items:center;gap:.4rem;min-width:0;position:relative}.tc-id-tag[data-astro-cid-6npjxrqr]{font-family:var(--font-mono);font-size:.75rem;color:var(--color-ink-700);letter-spacing:.01em;font-feature-settings:"tnum","zero"}.tc-copy[data-astro-cid-6npjxrqr]{display:inline-flex;align-items:center;justify-content:center;width:1.1rem;height:1.1rem;padding:0;border:0;border-radius:4px;background:transparent;color:var(--color-ink-400);cursor:pointer;opacity:0;transform:translateY(.5px);transition:opacity .16s ease,color .16s ease,background .16s ease}.tc-head[data-astro-cid-6npjxrqr]:hover .tc-copy[data-astro-cid-6npjxrqr],.tc-copy[data-astro-cid-6npjxrqr]:focus-visible{opacity:1}.tc-copy[data-astro-cid-6npjxrqr]:hover{color:var(--color-brand-600);background:color-mix(in srgb,var(--color-brand-500) 8%,transparent)}.tc-copy[data-astro-cid-6npjxrqr]:active{transform:translateY(.5px) scale(.92)}.tc-copy-toast[data-astro-cid-6npjxrqr]{position:absolute;top:calc(100% + 4px);left:0;font-family:var(--font-mono);font-size:.625rem;letter-spacing:.04em;text-transform:uppercase;color:var(--color-paper-elev);background:var(--color-ink-900);padding:.2rem .45rem;border-radius:4px;opacity:0;transform:translateY(-2px);pointer-events:none;transition:opacity .16s ease,transform .16s ease;z-index:4}.tc-id[data-astro-cid-6npjxrqr].is-copied .tc-copy-toast[data-astro-cid-6npjxrqr]{opacity:1;transform:translateY(0)}.tc-id-sep[data-astro-cid-6npjxrqr]{color:var(--color-ink-300)}.tc-id-label[data-astro-cid-6npjxrqr]{color:var(--color-ink-500)}.tc-sla-wrap[data-astro-cid-6npjxrqr]{margin-left:auto;position:relative;display:inline-flex;align-items:center}.tc-sla[data-astro-cid-6npjxrqr]{font-feature-settings:"tnum","zero";gap:.4rem;padding:.22rem .55rem .22rem .5rem;cursor:default}.tc-sla-dot[data-astro-cid-6npjxrqr]{width:.4rem;height:.4rem;border-radius:999px;background:currentColor;box-shadow:0 0 0 3px color-mix(in srgb,currentColor 18%,transparent);animation:tc-sla-pulse 1.6s ease-in-out infinite}.tc-sla-label[data-astro-cid-6npjxrqr]{font-weight:500;letter-spacing:.04em}.tc-sla-time[data-astro-cid-6npjxrqr]{font-variant-numeric:tabular-nums}.tc-sla[data-astro-cid-6npjxrqr][data-state=warn]{color:var(--color-brand-600);border-color:color-mix(in srgb,var(--color-brand-500) 40%,transparent);background:color-mix(in srgb,var(--color-brand-500) 10%,transparent)}.tc-sla[data-astro-cid-6npjxrqr][data-state=warn] .tc-sla-dot[data-astro-cid-6npjxrqr]{animation-duration:.9s}.tc-sla[data-astro-cid-6npjxrqr][data-state=breach]{color:#fff;border-color:var(--color-state-urgent);background:var(--color-state-urgent)}.tc-sla[data-astro-cid-6npjxrqr][data-state=breach] .tc-sla-dot[data-astro-cid-6npjxrqr]{background:#fff;box-shadow:0 0 0 3px #ffffff40}.tc-sla-tip[data-astro-cid-6npjxrqr]{position:absolute;top:calc(100% + 6px);right:0;background:var(--color-ink-900);color:var(--color-paper-elev);font-family:var(--font-mono);font-size:.625rem;letter-spacing:.04em;padding:.3rem .5rem;border-radius:5px;white-space:nowrap;opacity:0;transform:translateY(-2px);pointer-events:none;transition:opacity .18s ease,transform .18s ease;z-index:4}.tc-sla-wrap[data-astro-cid-6npjxrqr]:hover .tc-sla-tip[data-astro-cid-6npjxrqr],.tc-sla[data-astro-cid-6npjxrqr]:focus-visible+.tc-sla-tip[data-astro-cid-6npjxrqr]{opacity:1;transform:translateY(0)}.tc-grid[data-astro-cid-6npjxrqr]{display:grid;grid-template-columns:1fr;gap:0}@media(min-width:720px){.tc-grid[data-astro-cid-6npjxrqr]{grid-template-columns:1fr 14rem}}.tc-main[data-astro-cid-6npjxrqr]{padding:1.25rem;border-bottom:var(--rule)}@media(min-width:720px){.tc-main[data-astro-cid-6npjxrqr]{border-bottom:0;border-right:1px solid color-mix(in srgb,var(--color-ink-300) 22%,transparent)}}.tc-meta-row[data-astro-cid-6npjxrqr]{display:flex;align-items:center;gap:.6rem}.tc-subj[data-astro-cid-6npjxrqr]{font-size:1.0625rem;font-weight:600;color:var(--color-ink-900);margin:0;letter-spacing:-.005em;line-height:1.3}.tc-customer[data-astro-cid-6npjxrqr]{margin-top:.4rem;display:inline-flex;align-items:center;flex-wrap:wrap;gap:.45rem;font-family:var(--font-mono);font-size:.6875rem;letter-spacing:.01em;color:var(--color-ink-500)}.tc-cust-name[data-astro-cid-6npjxrqr]{color:var(--color-ink-700);font-weight:500}.tc-cust-sep[data-astro-cid-6npjxrqr]{color:var(--color-ink-300)}.tc-cust-mail[data-astro-cid-6npjxrqr]{color:var(--color-ink-500)}.tc-channel[data-astro-cid-6npjxrqr]{display:inline-flex;align-items:center;gap:.3rem;padding:.12rem .45rem;border-radius:999px;border:1px solid var(--color-ink-200);background:var(--color-paper);color:var(--color-ink-600);font-family:var(--font-mono);font-size:.625rem;letter-spacing:.04em;text-transform:uppercase;line-height:1}.tc-thread[data-astro-cid-6npjxrqr]{margin-top:1.1rem;display:flex;flex-direction:column;gap:.85rem}.tc-msg[data-astro-cid-6npjxrqr]{display:flex;gap:.65rem;align-items:flex-start}.tc-msg[data-astro-cid-6npjxrqr].tc-mine{flex-direction:row-reverse}.tc-msg-body[data-astro-cid-6npjxrqr]{display:flex;flex-direction:column;gap:.25rem;min-width:0}.tc-msg[data-astro-cid-6npjxrqr].tc-mine .tc-msg-body[data-astro-cid-6npjxrqr]{align-items:flex-end}.tc-bubble[data-astro-cid-6npjxrqr]{box-shadow:0 1px 2px #0b07070a;border:1px solid var(--color-ink-100);padding:.75rem .95rem;border-radius:12px;font-size:.9375rem;line-height:1.55;max-width:28rem}.tc-bubble[data-astro-cid-6npjxrqr]:after{display:none}.tc-msg[data-astro-cid-6npjxrqr] .bubble[data-astro-cid-6npjxrqr].tc-bubble{background:var(--color-paper-elev);color:var(--color-ink-800)}.tc-msg[data-astro-cid-6npjxrqr] .bubble-brand[data-astro-cid-6npjxrqr].tc-bubble{background:var(--color-brand-50);color:var(--color-brand-700);border-color:color-mix(in srgb,var(--color-brand-500) 35%,transparent)}.tc-msg-foot[data-astro-cid-6npjxrqr]{display:inline-flex;align-items:center;gap:.5rem;min-height:1.05rem}.tc-msg-foot--right[data-astro-cid-6npjxrqr]{flex-direction:row-reverse}.tc-stamp[data-astro-cid-6npjxrqr]{font-family:var(--font-mono);font-size:.6875rem;color:var(--color-ink-500);font-variant-numeric:tabular-nums;letter-spacing:.01em}.tc-reactions[data-astro-cid-6npjxrqr]{display:inline-flex;gap:.15rem;opacity:0;transform:translateY(-1px);transition:opacity .18s ease,transform .18s ease;pointer-events:none}.tc-msg[data-astro-cid-6npjxrqr]:hover .tc-reactions[data-astro-cid-6npjxrqr],.tc-msg[data-astro-cid-6npjxrqr]:focus-within .tc-reactions[data-astro-cid-6npjxrqr]{opacity:1;transform:translateY(0);pointer-events:auto}.tc-react[data-astro-cid-6npjxrqr]{display:inline-flex;align-items:center;justify-content:center;width:1.1rem;height:1.1rem;border:0;border-radius:4px;background:transparent;color:var(--color-ink-400);cursor:pointer;transition:color .14s ease,background .14s ease,transform .14s ease;padding:0}.tc-react[data-astro-cid-6npjxrqr]:hover{color:var(--color-brand-600);background:color-mix(in srgb,var(--color-brand-500) 10%,transparent);transform:scale(1.05)}.av-agent[data-astro-cid-6npjxrqr]{background:var(--color-ink-900);color:var(--color-paper-elev)}.tc-side[data-astro-cid-6npjxrqr]{padding:1rem 1.1rem;display:flex;flex-direction:column;gap:.25rem;background:var(--color-paper)}.tc-side-row[data-astro-cid-6npjxrqr]{display:grid;grid-template-columns:1fr auto;grid-template-rows:auto auto;column-gap:.4rem;row-gap:.18rem;padding:.45rem .5rem;margin:0 -.5rem;border-radius:7px;align-items:center;cursor:pointer;transition:background .16s ease}.tc-side-row[data-astro-cid-6npjxrqr]:hover{background:color-mix(in srgb,var(--color-brand-500) 4%,transparent)}.tc-side-row[data-astro-cid-6npjxrqr]:hover .tc-edit[data-astro-cid-6npjxrqr]{color:var(--color-brand-500);transform:translate(1px)}.tc-side-key[data-astro-cid-6npjxrqr]{grid-column:1;grid-row:1;font-family:var(--font-mono);font-size:.6875rem;text-transform:uppercase;letter-spacing:.04em;color:var(--color-ink-400);line-height:1}.tc-side-val[data-astro-cid-6npjxrqr]{grid-column:1;grid-row:2;display:inline-flex;align-items:center;gap:.4rem;font-size:.8125rem;color:var(--color-ink-900);font-weight:500;line-height:1.25;min-width:0}.tc-edit[data-astro-cid-6npjxrqr]{grid-column:2;grid-row:1 / span 2;font-size:.85rem;line-height:1;color:var(--color-ink-300);transition:color .16s ease,transform .16s ease;user-select:none}.tc-as[data-astro-cid-6npjxrqr]{display:inline-flex;align-items:center;gap:.45rem}.tc-av-wrap[data-astro-cid-6npjxrqr]{position:relative;display:inline-flex}.tc-presence[data-astro-cid-6npjxrqr]{position:absolute;right:-1px;bottom:-1px;width:.5rem;height:.5rem;border-radius:999px;background:var(--color-state-open);border:1.5px solid var(--color-paper);box-shadow:0 0 0 1px color-mix(in srgb,var(--color-state-open) 25%,transparent)}.tc-tags[data-astro-cid-6npjxrqr]{display:inline-flex;gap:.3rem;flex-wrap:wrap}.tc-tag[data-astro-cid-6npjxrqr]{transition:border-color .14s ease,color .14s ease}.tc-tag[data-astro-cid-6npjxrqr]:hover{border-color:color-mix(in srgb,var(--color-brand-500) 55%,transparent)!important;color:var(--color-brand-700)}html.dark .tc-id-tag[data-astro-cid-6npjxrqr]{color:var(--color-ink-700)}html.dark .tc-bubble[data-astro-cid-6npjxrqr]{box-shadow:0 1px 2px #0000004d;border-color:#ffffff0f}html.dark .tc-msg[data-astro-cid-6npjxrqr] .bubble[data-astro-cid-6npjxrqr].tc-bubble{background:color-mix(in srgb,#fff 4%,var(--color-paper-elev));color:var(--color-ink-800)}html.dark .tc-msg[data-astro-cid-6npjxrqr] .bubble-brand[data-astro-cid-6npjxrqr].tc-bubble{background:color-mix(in srgb,var(--color-brand-500) 22%,var(--color-paper-elev));color:var(--color-brand-200);border-color:color-mix(in srgb,var(--color-brand-500) 50%,transparent)}html.dark .tc-channel[data-astro-cid-6npjxrqr]{background:var(--color-paper-sunk);border-color:#ffffff14;color:var(--color-ink-600)}html.dark .tc-side[data-astro-cid-6npjxrqr]{background:var(--color-paper-sunk)}@media(min-width:720px){html.dark .tc-main[data-astro-cid-6npjxrqr]{border-right-color:#ffffff0f}}html.dark .tc-main[data-astro-cid-6npjxrqr]{border-bottom-color:#ffffff0f}html.dark .tc-side-row[data-astro-cid-6npjxrqr]:hover{background:color-mix(in srgb,var(--color-brand-500) 8%,transparent)}html.dark .tc-presence[data-astro-cid-6npjxrqr]{border-color:var(--color-paper-sunk)}@keyframes tc-sla-pulse{0%,to{transform:scale(1);opacity:1}50%{transform:scale(.7);opacity:.55}}@media(prefers-reduced-motion:reduce){.tc-sla-dot[data-astro-cid-6npjxrqr]{animation:none}.tc-reactions[data-astro-cid-6npjxrqr]{transition:opacity 0ms}.tc-side-row[data-astro-cid-6npjxrqr]{transition:none}}